SpaVOICE ~ Laura Nashman-President/Founder/Spa Consultant

Spa owners, are you attracting enough guests and keeping them? This must be one of the most frequently asked questions these days. Due to the high level of competition and the economic climate, spa-goers are more and more discerning. You have probably invested a lot in advertising, marketing, your staff, your product line and your spa itself, but still need that added edge.

Does this sound like you?

If so, SpaVOICE could be your answer. Mastering essential spa service is truly an art form, just like any other. It requires attention to detail, flexibility, dedication and deep empathy. The 'voice' of your spa is everywhere, from your front desk reception,( over the phone, and face-to-face), to the various treatments and interactions your guests have with you and your team. It is essential to provide a warm feeling, 'vibe' throughout your guests' spa experience. Answering the phone with empathy and sincere interest can win you new guests and referrals, just as quickly as a curt interaction can lose you business and spread a bad name for your spa.

SpaVOICE is designed for YOU. The philosophy behind SpaVOICE is that spa treatments exist over the phone, in person, as well as in or outside the 'treatment' rooms. This seamless guest care that begins and ends with your voice, your caring listening and responding is the core of SpaVOICE and its positive impact on your success.

How does SpaVOICE improve my business?

1. Your phone tonality, listening and etiquette will be optimized and enhanced to reach each guest with positive and lasting impact

2. You will be able to create the 'perfect spa team environment' with your voice and listening functioning as the major arteries of the 'heart of your spa'

3. You will become an expert at 'reading' body language, including facial cues, tonality, and stylistic differences that will enable you to 'tune into' each and every guest with elegance and precision.

4. You will be able to manage your states and reduce stress so you can feel well and convey this with all your interactions.

5. Your capacity to listen and really 'hear' what each of your guests needs will improve guest retention and referrals.

6. Your motivation levels will be stronger and more consistent throughout the day, enabling you to provide exceptional and spirited spa service.

7. You will become a rare spa service provider-since you will 'embody' the spa itself, with its comfort, rejuvenation and sense of oasis

SpaVOICE training is available in person and by telephone.
Half and whole day packages are available for the entire spa team or front desk team members only.

Call: Laura Nashman 416 924-8180 - Complimentary 15 minute consultation available by appointment.